How to deal with underperformance of Property Manager

Discussion in 'Property Management' started by Investpro, 19th Jan, 2016.

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  1. Investpro

    Investpro Member

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    I'm really dissatisfied with lack of performance from PM. The breaches from tenant never get resolved. I've been thinking of getting a new agent or telling current agent I'm not happy with the (lack of) service. How do other people deal with this circumstance.
     
    Investpro, 19th Jan, 2016
    #1
  2. HD_ACE

    HD_ACE Game-Changer

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    Take action with your feet!.
     
    HD_ACE, 19th Jan, 2016
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  3. D.T.

    D.T. Specialist Property Manager Business Member

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    1. Raise it with them first, I think they're entitled to share their side of the story.
    2. If no satisfaction raise it with the agency Principal and see if they help make it right.
    3 a. If doing something dodgy / illegal, raise it with REI or fair trading equivalent in your state.
    3 b. If not dodgy / illegal, but still unsatisfactory responses, change PMs
     
    D.T., 19th Jan, 2016
    #3
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  4. Jamie Moore

    Jamie Moore MORTGAGE BROKER - AUSTRALIA WIDE Business Member

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    I changed property managers.

    Cheers

    Jamie
     
    Jamie Moore, 20th Jan, 2016
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  5. Xenia

    Xenia Well-Known Member

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    If they are really not dealing with breaches in a timely matter, it could interfere with an insurance claim.

    Get another agency to sort it out for you.
     
    Xenia, 20th Jan, 2016
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  6. BigKahuna

    BigKahuna Well-Known Member

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    I make clear from the outset what my expectations are from the real estate agent. Then I give them space. If things are not being done as I would like, I talk to them and let them what aspect of their management I'm not happy with. If they still cannot deliver after I've been upfront and very specific, I change managing agent.
     
    BigKahuna, 20th Jan, 2016
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  7. BigKahuna

    BigKahuna Well-Known Member

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    I have a feeling you and I may have the same property manager. I must say, Nikoletta is the best managing agent I've ever had (and I've had 30+ years of experience with agents). No fuss, extremely efficient, really on the ball, knows exactly what she's doing, calm, un-ruffleable, professional & more.
     
    BigKahuna, 20th Jan, 2016
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  8. Xenia

    Xenia Well-Known Member

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    No PM will last on the job if they bought into all the drama that goes on throughout the day in a normal office.
     
    Xenia, 20th Jan, 2016
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  9. D.T.

    D.T. Specialist Property Manager Business Member

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    Used @Nikoletta Pal as well, can certainly agree with comments made.

    @Investpro I noticed you're in WA if you need a recommendation over there let me know. Or maybe your investment is elsewhere?
     
    D.T., 20th Jan, 2016
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  10. Steven Ryan

    Steven Ryan Well-Known Member

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    Talk first, then go from there.
     
    Steven Ryan, 20th Jan, 2016
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  11. Jamie Moore

    Jamie Moore MORTGAGE BROKER - AUSTRALIA WIDE Business Member

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    Agreed - she looks after ours. Does an awesome job - I highly recommend her.

    Cheers

    Jamie
     
    Jamie Moore, 20th Jan, 2016
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  12. Investpro

    Investpro Member

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    Investpro, 24th Jan, 2016
    #12
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