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How Quickly do you Expect a PM to Respond

Discussion in 'Property Management' started by Chilliblue, 4th Aug, 2015.

  1. Chilliblue

    Chilliblue Well-Known Member

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    Just want some opinion.

    If you sent an email to your PM do you expect an answer in 2 business days or is that too high?
     
  2. Random Username

    Random Username Well-Known Member

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    I expect a response in two business days, but sometimes the answer takes a little longer......
     
  3. D.T.

    D.T. Adelaide Property Manager Business Member

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    Depends on the nature of enquiry, but 2 business hrs should be sufficient if PM is on the ball.
     
  4. Jess Peletier

    Jess Peletier Mortgage Broker - Australia Wide Business Member

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    I like a same day response - but rarely get it.
     
  5. DaveM

    DaveM Adelaide Buyers Agent & KFC Strategist Business Member

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    For anything non urgent, 24 hours. Anything urgent I expect a call (and will call myself).
     
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  6. Pistonbroke

    Pistonbroke Well-Known Member

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    Within a day of the pm receiving my letter (allowing 4 days for postage).
     
  7. EN710

    EN710 Well-Known Member

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    Maximum 2 working days.
    Most of the time, I expect it within a day (as I only contact them if it's important)
     
  8. Be Developer

    Be Developer Property Developer Business Member

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    Expectation of 2 days sounds reasonable. As other said, should be same day in most case.
     
  9. Chilliblue

    Chilliblue Well-Known Member

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    Thank you for responses.
     
  10. spludgey

    spludgey Well-Known Member

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    I'd second that!
     
  11. Steven Ryan

    Steven Ryan Mortgage Broker Business Plus Member

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    I must have high standards. My PMs have always responded within a couple of hours and that's the expectation I have now.
     
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  12. DaveM

    DaveM Adelaide Buyers Agent & KFC Strategist Business Member

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    Do you use the same PM for your 3 IP's in Marrickville or is there a mix? Have you been buying up in Logan?
     
  13. D.T.

    D.T. Adelaide Property Manager Business Member

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    Given you only have a couple, and they're both in the same suburb with the same PM, it's fairly easy for them to keep on top of :)
     
  14. Steven Ryan

    Steven Ryan Mortgage Broker Business Plus Member

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    Same PM. Helps. Paying 5.5% inclusive too.

    Definitely.

    They manage a lot of properties but to an exceptionally good job.
     
  15. MyPropertyPro

    MyPropertyPro SE Qld Property Management & Investor Services Business Member

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    We offer a communication guarantee (in addition to a separate service and accountability guarantee) that if we don't respond by 5pm of the next working day, the landlord gets a weeks' free management. In my previous experience, communication was one of the biggest problems with my property management so we have made it a priority.
     
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  16. Ed Barton

    Ed Barton Well-Known Member

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    I would not expect a reply to an email within a couple of hours. More like a couple of days. If I wanted a quick reply I would call the PM.
     
  17. Waldo

    Waldo Well-Known Member

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    You know you have to answer the phone for an urgent phone call to be effective right? :D
     
  18. Pistonbroke

    Pistonbroke Well-Known Member

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    How can you distinguish between an urgent and non-urgent ring tone?
     
  19. HD_ACE

    HD_ACE Game-Changer Premium Member

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    I expect same day response or early the next day if I email late arvo or night. If they are not in the office I get an automatic email saying so and can then call on their mobile if needed.
    Works well like this.
     
  20. HUGH72

    HUGH72 Well-Known Member

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    If its urgent I will email and follow it up with a call, if its a general enquiry a call back or email the next day is okay.
    Sometimes for minor maintenance requests after an inspection the response might take longer.
    There is a huge variation in how different agencies work from my observations, some have a manager for every role including inspections, letting, owners,tenants and maintenance. Some agencies group properties under pm1, pm2 etc. Some pms do everything.