Hello everyone, I need your opinions on following issue; I am remotely managing a property. Tenants are nice and they are with me from year a half. Yesterday they called me and told me water is leaking from hot water system. I arranged for Plumber which recommended for a new hot water system. Today plumber is installing a new hot water system. Now the tenant send me a text asking for compensation in electricity bill for the last quarter. As per tenant, their usual bill is around $275 but last bill is $500. They claiming that bill is high because water was continuously draining from hot water cylinder. My position is that as soon as they told me, I arranged a plumber and then next day installed a new hot water system so I must not compensate this electricity bill. What's your views on this and how you will handle the situation without damaging the good terms with the tenants.