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Hilarious tenant complaints

Discussion in 'Property Management' started by ellejay, 7th Aug, 2015.

  1. aziebell

    aziebell Member

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    Absolutely despicable and thank you for sharing your story. And to think I cop flack all day long from agents and landlords for standing up for tenants all over the world!! They deserve to be shamed... Boy this story has got me upset for the day!
     
    Last edited by a moderator: 11th Oct, 2015
  2. Perthguy

    Perthguy Well-Known Member

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    I have a new one. Selling my Melbourne IP and the tenant tells the agent he is not "comfortable" with the agent showing people through the homes and tell us (the owners) "you won't be able to sell until after my lease expires". Lucky he is a nice guy who has just been put into a bad situation so we have talked him round. :)

    From his point of view, he doesn't want short notice, any time inspections (fair enough). Our marketing campaign has 8 set home opens over 4 weeks to minimise disruption to him. I don't blame him. I wouldn't want people traipsing through my home at any time of the day or night either.
     
    Peter Galbavy likes this.
  3. JenW

    JenW Well-Known Member

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    We've come across this a few times over the years (not when selling, just when viewing properties). A memorable occasion was a property in Dianella, the market was hot and we were there on the dot of the open time. Marched in with the other people having a look, to be met with a house that had all the blinds etc closed throughout, filthy throughout, and the extremely disgruntled looking tenants (mid 30s married couple with a few kids) all wandering around making toast in their bathrobes. (This was 11am in the morning.) The real estate agent looked incredibly uncomfortable at the whole situation.
     
  4. Perthguy

    Perthguy Well-Known Member

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    JenW likes this.
  5. chylld

    chylld Well-Known Member

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    Just had a tenant request a handyman callout because there's a loose screw.
     
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  6. Scott No Mates

    Scott No Mates Well-Known Member

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    Tenant with a screw loose. Unheard of.
     
  7. Travelbug

    Travelbug Well-Known Member

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    We went out to replace the stove in one of our properties. We parked on the grass so we could get the oven out of the ute. The tenant came out and told us if we were her kids we'd be in serious trouble right now for parking on the grass. haha! She's the best tenant ever. Wish my house was that clean.
     
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  8. Chilliblue

    Chilliblue Well-Known Member

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    They will be feel far safer on the streets will they :rolleyes:
     
  9. lisawithane

    lisawithane Well-Known Member

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    The neighbours of my IP constantly complained because my tenant used the outdoor patio and had the light on. Supposedly the light was stopping her from sleeping !!!!!
     
  10. Xenia

    Xenia Best Adelaide Property Manager Business Member

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    I've heard them all - latest funny one is to fumigate the lawn because tenant's dog has fleas. Previous tenant had no dogs. I dared her to challenge this at tribunal as they all need a good laugh - she didn't.
     
  11. Xenia

    Xenia Best Adelaide Property Manager Business Member

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    Last year a tenant sent one of our landlords an invoice for $250 - a restaurant bill for a family of 4 including drinks. All had roast. The reason: the oven was not working and they HAD to have roast dinner on the weekend. The stove top was working.

    The tenant had reported oven on Friday, I left a message for the landlord to see if he wanted one of our appliance technicians to go out or if he had his own (this client did a lot of his own maintenance so had to ask). He responded back on Monday and said to send someone out. Oven was repaired Monday afternoon but not good enough for the tenant.

    In a nut shell, tenant was claiming compensation for maintenance being delayed by one working day - it goes into the no where basket.
     
  12. Travelbug

    Travelbug Well-Known Member

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    It amazes me that some people complain about the smallest things while others complain about nothing.
    We have a unit that had a tenant in place so we left it with that agent.
    After a while we realised the agent was hopeless so offered the tenant to pay us directly (she had been there for years). She then told us that she had had only one hotplate working for over 6 months. She had complained but the agent did nothing about it. we sorted it the next day. Could we do a personality test on future tenants?
     
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  13. charlie01

    charlie01 Well-Known Member

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    My previous tenant complained about water on the floor which actually was from his washing machine,complained about blockef toilet which was not blocked (I had to pay for the call out WTF),complained about no lights above the cooktop (because he didnt bother to pull out the ranghood filter to turn on the lights)and I had to clean the cooktop for them because of some tiny flakes on the hotplates.
     
    FirstIP likes this.
  14. Perthguy

    Perthguy Well-Known Member

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    Me too! Tenants that don't report fault are actually breaking their agreement. It's really bad for property owners too. I had one who only reported some faults and ignored some really serious faults. One was that the shower wasn't draining properly. As a property owner, that is something I want to know about asap. Her solution was to turn the shower off halfway through the shower, let it drain and then continue her shower. In winter.

    Another fault she didn't report was water pooling on the bathroom floor under the vanity, which rotted out because of her stupidity. It was traced back to a cracked tile which was allowing water from the shower to leak into a cavity wall. Wet studs over the long term could have rotted out and been very expensive to fix. Lucky my next tenants reported the fault. I loved my new tenants. They reported every fault and nothing that wasn't an actual fault.
     
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  15. Ben Chifley

    Ben Chifley Well-Known Member

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    How come they spent $250, was that the bill for the entire weekend? Not sure about South Australia but in Victoria that would not stand up in tribunal - particularly if the stove was still working.
     
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  16. Xenia

    Xenia Best Adelaide Property Manager Business Member

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    Same it would not stand up in tribunal in SA either. He sent bill, it got nowhere.
     
  17. Perthguy

    Perthguy Well-Known Member

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    new one for me this week: tenant called up because they lost the entire set of keys to the house. They only had the front door key. The rest are gone: window lock keys, the key to the meter box, everything!
     
  18. D.T.

    D.T. Specialist Property Manager Business Member

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    Get them another copy cut from your copy, and forward the bill.
     
  19. Angel

    Angel Well-Known Member

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    I have a townhouse with its own internal garage. The new tenant had a tiny car when she moved in. At the one month inspection, she told my PM that she loves the unit but she wont be renewing her lease next year because she cant get her new car into and out of the garage and she shouldn't have to leave it out the front. She bought a huge 4wd.
     
  20. D.T.

    D.T. Specialist Property Manager Business Member

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    Surprised she hasn't damaged it trying to get it in lol