Have you had bad experiences in top hotels.How did you resolve it. Can u be sued for bad feedback.

Discussion in 'Living Room' started by justine77, 16th Aug, 2019.

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  1. justine77

    justine77 Well-Known Member

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    Can you get sued for leaving true negative feedback of businesses..Someone was telling me you can. but if its true is it still defamation causing loss of business. Isnt that what reviews are about.

    4 star hotel in las vegas lost my daughters washing that she had given them to do and then it was found with all holes in it. alot was new irreplacable clothing They were also charged for 2 nights that were meant to be complimentary and which before they stayed there they confirmed that they were complimentary.

    They sent an email hoping to deal with other staff, as desk staff havent been helpful
    and some people advised them to cancel the transaction with their own bank though i'm not sure that they know the breakdown of how much to cancel and how much they should have been charged.

    Has anyone else had bad experiences in hotels worldwide and what were they and how did you resolve it. They are already in another city now.
     
  2. Propertunity

    Propertunity Exclusive Real Estate Buyers Agent Business Member

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    I picked up the phone and dialed 9 for the front desk - and the issue/s were fixed on the spot.
     
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  3. justine77

    justine77 Well-Known Member

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    desk staff, arent answering their phones or listening or resolving it . It took ages to resolve the damaged washing . NO wonder they first tried saying it was lost before showing that it had holes in all items was damaged from their laundry service. current desk staff not being helpful. They even went as far as to tell my daughter to just have her new clothing that they damaged s to just have it stitched up .
    They did finally give a refund for charging $US100 to wash a dozen items of clothing and then giving it back with all holes in it. is that a normal price to charge in motels for doing a bit of laundry?
    They havent refunded for the 2 complimentary nights and arent answering phones.
     
  4. willair

    willair Well-Known Member Premium Member

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    Maybe change the hotel brand who you book through --and the price you pay for the washing is cheap to the one hotel brand that the Wife--Boss likes to stay in..
    Justine-- how come this always happens to you your family and anyone around u?and knowing the way some people think and from my simple understanding arguments are not always won by xxxxkicking the other side's outlook on insincerity ..try this mob next time https://www.hilton.com/en/ cost nothing to sign up and you will never complain again..imho..good luck..
     
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  5. Trainee

    Trainee Well-Known Member

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    If you didnt know that hotel laundry is expensive......... Is this like the joke about American tourists complaining about European hotels just having continental breakfasts?

    You say 4 star and then call it a motel. Which is it? Or is it just a motel that is rated 4 stars on a website?
     
    Last edited: 16th Aug, 2019
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  6. RS Gumby

    RS Gumby Well-Known Member

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    Geez I'm looking at going to Vegas soon, I'd like to avoid that hotel - can you name it?
     
  7. Scott No Mates

    Scott No Mates Well-Known Member

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    You might hit the jackpot of hotels.
     
  8. TMNT

    TMNT Well-Known Member

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    1/2 words
    "CHARGEBACK"
     
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  9. Lindsay_W

    Lindsay_W Well-Known Member

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    Completely within your rights to leave a negative review IF it's true and you've tried resolving it with the company directly and have had a less than satisfactory experience. You seem worried about being sued for defamation, like with the other company you recently posted about. Why are you so worried?
     
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  10. Marg4000

    Marg4000 Well-Known Member

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    You must be very careful what you write. You can only report YOUR experience, not generalise.

    If you simply state the facts then you should be ok. Just unemotional facts, no nasty comments.

    If you go in, guns blazing, say the hotel is shocking, “aways” terrible, completely horrible and no-one should ever stay there then yes, that is defamatory and you can be sued.

    We have never encountered a hotel (or motel) where laundry costs were not listed before you sent the items to be washed. Usually a separate cost for each item. The cost quickly adds up. And never send “irreplaceable” items to a commercial laundry. In fact, leave them at home. Most laundries specifically exclude damage to items being laundered.
     
  11. D.T.

    D.T. Specialist Property Manager Business Member

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    I assume my invitation is in the mail? :D
     
  12. RS Gumby

    RS Gumby Well-Known Member

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    Yep DT when I finalize dates:cool:
     
  13. datto

    datto Well-Known Member

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    I recently stayed in a top notch hotel.

    I had plenty of praise for the room. My only gripe was that the lounge had a few grubby marks on it. I'm surprised that it wasn't cleaned up (or did they think I wouldn't mind lol).

    Anyway the room was huge, probably more than 60 sq metres, bathroom enormous, good TV and a/c.
     
  14. Scott No Mates

    Scott No Mates Well-Known Member

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    Just because you were able to enter through an unlocked door doesn't make it a hotel. BTW, I still can't get that stain out of the lounge.:eek:
     
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