Hi all, I'm after some advice on how to handle tenants requests. I have tenants who keep requesting one thing after another. They never seem to be happy with the house and always something to complain about. It is a newly built house, mind you, the built quality is much better than the house I'm living in. They will complain about the design of the house, said material is cheap, said house too cold/too hot etc. So, we signed them up 6 months back. After they moved in, they wanted the fence replaced as it is too low and the neighbour has a big dog (they are not fond of dogs). Threatened will call police etc. We negotiated with the neighbour to replace the fence, thought it's something we want to do in the long run anyway. Even so, they're not happy, said process took too long. Recently, they wanted an aircon installed, they said the kids keep getting sick because house is too cold (house is new, no budget for aircon). I replied with a no unless they can contribute in the form of a rent increase. They are not happy about it and want to move out. As the rental market now is weaker than 6 months ago, they are paying higher than the current asking rent. I did wonder if I should have just installed the aircon per their request. I am wondering at how I can handle tenants request better in the future. Any advice appreciated.