Hi guys I have an investment property that is rented privately to a family member. The property caught on fire today. Everyone is safe and the damage is not too severe ( only the back half is burned down) My husband and I was away at the time of the fire (1650) and got back at 2100 to organize accommodation for everyone. The housemates called the police and they came, they managed to cease the fire. They gave me a report number without the actual report, saying it will be posted via snail mail. I called the insurance company (budget direct) who keeps cutting off. They need to know what happened (what caused the fire) but I have no ideas. I'm actually completely clueless at the moment. Now everyone is safe we want to know what's the next step? Please help any advice or thoughts appreciated.