Currently going through with an insurance claim for a fire started by a christmas decoration owned by the tenants. In initial stages I agreed with property manager to start the cleaning process as long as it would be covered by my insurance. As a result the cleaners steam cleaned rugs and lounges to the value of $550 which should be claimed on contents insurance which the tenants do not have. The property manager has taken the money from our rent and paid the invoices, so I am out of pocket for this plus the excess on my insurance. The tenants want to move out for 2 weeks while the property is being repainted as she is 8 months pregnant and want me to waive the 2 weeks rent. Am I within my rights: asking for the $550 asking for the $600 excessDo I have to let them off with the 2 weeks rent? Obviously I will come to the party with part of it but I am amazed that they think It is unfair that they are out of pocket because there was a fire which was not caused by a fault with my property. Can anyone advise as I have been on the Consumer Affairs website and can not find anything nor can I get through to them.