Hi All, Need your input on this one! Three months today we got our landscaping for our home started (yes 3 months ago!). These were one of the 4 odd landscapers we interviewed and these guys knew the most. They (husband & wife team) came over the day before new years to quote and were bending backwards and were easy to negotiate with! So we included concrete areas & drive way as well to the quote. Thus far the work has been really tidy. However the challenge has been the blown out costs and the time it has taken. They said they couldn't tell how much sand fill we needed before they came on site. Claimed 45 tonnes filled for a ~350-400sqm back yard and charged $4150 plus GST. They rushed us to quickly take action on those as well as on the other invoices. With the fill, in hindsight we didn't know any better and should have called around. There would be bob cat hire & labour involved, but from the pricing I received from a near by supplier we would have had this $1300 delivered plus labour. Now the bob cat & 1 day labour couldn't be $3,265. So later on I asked for an itemised invoice which they refused and said that's what they charge and we are not getting one. Fair trading rules suggest that there is penalty for not giving an itemised receipt to the consumer on request. Also during this time they disappeared for 3 weeks suggesting their brickie had gone on leave for one week. Sounded like BS. The bricking was really poor so we called that out in the evening when it started. They immediately offered to do rendering of the bricks for free. We never wanted it rendered. So the next morning, we looked at the bricks in daylight. Turns out that Austral had discontinued the bricks we had chosen and the new bricks were differently sized & colour. So they kept their word about the rendering. However since then (I believe early April), landscaper's wife has said on the phone every single time on how they shouldn't have paid for it blah blah. At the end of the day, we wouldn't have noticed had the bricking been half decent. Also every time she speaks with me, she says the rendering cost her $2500. When the render guy said it was $1500 or so.. Further, we have some family stuff coming up in July that needs priority and these guys were told of this before May and the landscaper's wife had said she didn't see the landscaping going past end of May. Now it has been 4 weeks since the drive way was poured in. As of 22nd May we had paid 95% of the progress payments with 30% of the work outstanding (I know, mistake..) So I asked what the delay was, they said they were waiting on brick fence slats & gates which were to be delivered last Thursday. Now when I called last Thursday landscapers wife said they won't pick it till Tuesday. Moving on, she said she had a few things to talk about and since they paid for the rendering, she needs more $$ to order the grass..i.e. $1000 out of the remaining $2500 which were due with the final progress payment upon completion. I told her that their request will only be considered should the landscaper email it and commit to a firm completion date. She said she will get him to do that. She made 3 statements 1) we will come back from Wednesday 2) we will come back once other jobs are complete 3) won't come back unless we pay this ransom of part of the final payment Following this conversation, I sent an email suggesting her comment that she has said they won't come back should there be no more payments..No response! Saturday I emailed them saying they won't be getting any more $$ as the earlier progress payments work had not been finished - paid as early as March 2016. I asked them to return by Monday and finish the work by Friday given they'd be aware of the rules & regulations around not keeping to progress payments vs delivery. Again no response to this either. They just don't want to commit to an end date or take responsibility and instead start attacking back...the husband via emails and the wife on the phone. Some findings / thoughts Fair Trading have advised the business or the guy is not licensed to do works more than $20k and our invoice is much larger than that The insurance in place is not one Fair Trading approves of (only 2 insurers are allowed QBE and one other) As per Fair Trading website his license is valid until 26th June 2016. By the way the license scan he gave us is already expired as of June 2015 (not sure how Fair trading would see that) He hasn't delivered on progress payments - penalties of of $110k for corporations & $22k for individuals and $500-$1000 fine on the spot Refusing to provide itemised receipts - $15k odd fine --> I know we don't have any price regulations in NSW but the pricing that he charged for the fill is just exhuberant Using coercion tactics to get the invoices moving, in particular the "Extra" cost blow out invoices His wife would harass by calling 5+ times a day at times and now no calls what so ever (was annoying) Now apparently 2-3 days work is left yet they don't want to commit on when to complete (but yes 30% outstanding to be ticked off per the contract) Unreasonable time frames - there is nothing noted on the contract (again an oversight!) as verbally he had said the job is 3 weeks! So we are giving him till Wednesday to return and then proceed with a Fair Trading complaint. Don't want to wait till next week really as we've waited long enough now.. What would you do in this circumstance? I also think it's the industry which is the way it is. Had we known it won't be easy like a project build, we would have been EVEN more prudent and this is after doing SEVERAL reviews and updates of the contract, progress payment schedule as well as annexures. Look forward to the PC input.. @melbournian - remember we posted a similar thread on SS... @MTR @Terry_w @Brian84 @Westminster thanks!!