Customer Service

I was at my local Reece outlet this morning, they could only offer stainless steel knurled nuts with nylon inserts.

Too tough for my dentures.

 

+1 for peanut butter M&Ms and Reeces ones. I'm a sucker for salt + savoury + chocolate. @Blacky tell your local peeps to go to the lolly kiosk at Karrinyup as they are there

 

This really annoys me, and don't know why it even had to go down that road. People tell me that the customer service in other countries are worse then in Aust but I don't care about what they do in another country because that's not home.

I am a proud Australian and once I trek up to Mt Everest BC, going to take the Aust flag with me to make my mark and show people where I am from. Especially in the airport, they have a responsibility to show visitors from around the world the good old Aust values of helping out a mate and being nice, really doesn't cost them anything.

 

Is that really service though or just good presentation/packaging? I just think it's fluff. You'll soon find out how good the service is when that new car breaks down, or the parcel of smalls disintegrates in the first wash - how the companies react to those issues is when you find out if you're really getting good service.

 

Yeah - I dont mind the Reeces (who by the way started the Peanut butter candy idea - which was then followed by M&Ms). However, they dont have the additinional chocolate coating (just peanut butter, with crispy shell).
Personnaly I prefer the M&M's version. In a recent (ie this week) office poll - it was split about 50/50 on who preferred Reeces or M&Ms - so very much dependant on personal taste.

Either way... I would mind if either of them. Glad to hear they have (finally) made it to Aus.

Blacky

 

Exactly the same.

I didn't know these existed. Bugger you @Blacky - some of us are trying to keep a healthy diet.

 

I was trying to maintain a 'no processed sugar' diet, which I was doing really well at, until I met these little suckers.

The little crispy pieces of chocolate and peanut butter goodness are my ultimate downfall.

Blacky

 

Chocolate is good for you (antioxidants)

My version of a healthy diet is to eat a bit of chocolate every day

 

Very true - which is why I have a "replacement" policy for my online garlic ... Aust Post has a tendency to occasionally let it sit in their depot for anything up to a week, and if this happens I lodge a complaint and let the buyer know that if it arrives in "less than satisfactory" condition, I am happy to replace.

Never had this used yet - but happy to offer it

 

Those garlic are still perfectly tasty @Lizzie

 

When I visit the local fish n chip shop I usually find an extra potato scallop (or two) in my order.

I'm not sure if this is an act of kindness or whether the shop assistant can't count. Anyway I'm not complaining.

 

That fish n chip shop needs to franchise.

Right now.

This new thing, "Customer Satisfaction", might just work in spades.

(Probably except for a bunch of Dick Smith Gift Card Holders... Dick Smith accused of pumping up now worthless gift voucher sales who might benefit from a free potato scallop)

 

Customer Service is shocking now in Australia.
This Generation dont seem to care.

 

There's some good coffee up there.
The stuff from Kuranda is pretty good too.

 

Good service is very much treating your customers like individuals ... and doing the little things.

Had an online customer put in an order for two varieties of garlic making 3/4 kg - with the associated two lots of postage - emailed and offered to send her a mixed 1kg (3 varieties), with one lot of postage for less and refund her the difference ... obviously she took up the offer, whereas I would've make more $$ left as is ... if I was a customer, I'd think that was good service

 

Good on you, Lizzie. This is the kind of thing that makes business worthwhile.

I hope she contacted Manu, Pete, Jamie & Nigella (do you think we'll see her next week on MKR?) to give them the good oil?