Anyone have a great online CRM system they use? I'm looking for something cloud based, multi-user capable and preferably with social media integration (although this is not critical at this point). Email integration - or at least the ability to track email discussions - is pretty important. I'm not particularly interested in mailing list systems - I already have that covered and won't be using my CRM to drive that side of things. I'm also not really interested in pipeline forecasting and all that stuff - perhaps one day, but not now. I've tried a few over the years (Batchbook was the last I tried) but have never found something that really works for me - mostly they were too cumbersome and slow to use and seemed to be targeted at other types of business (eg retail). I have a friend from uni who runs a small but growing business who has started using Zoho CRM and is quite happy with its capabilities, so I was going to try that. My main needs will be to track sales communication with clients and identify opportunities for future contact. I need something online and multi-user because eventually it won't be just me doing the sales work, I'll need someone else as well. The system must also have a good API too - since I will be integrating it in with my other systems to automate as much of the sales process as possible.