HI PC, I need some general guidance on what to do next. Apologies for the long post. So I finished building my house 2 years ago and at the time we didn’t have NBN in our street. As part of the build I did the driveway separate which was done after handover. I was still in contact with my builder because some hand over items were not done and advised him I was doing my driveway. He realized the conduit for NBN had not been taken from the driveway and said not to pour before it was located and taken to the street. Well I had my concreters booked and they said TOO BAD. Anyway that morning the electrician went to my house and started digging up where he thought it was and luckily eventually found it before the pour started, he then claimed to have taken it to the front and that was the end of it. The pour was done and that was it. Well the NBN is now available and I went to have it installed and no conduit to be found. I called my builder and advised and he has the electrician call me. The electrician had ME dig up one side of the crossover and it wasn’t their. He then said actually i think it’s the other side which I then dig up and it wasn’t their. I called builder again and this time electrician came out and spent 10 minutes digging before deciding he definitely took the conduit to the street and it was dug up be concreters. I let it be for the last few months because I just had a baby and had more important things but now I’m working from home more and need NBN (I’m current using 4G) so I again call builder who again calls electrician who this time replies I didn’t take it to the side I took it out straight ahead and told the concreter not to pour crossover until they connect it.... I have since replied that’s impossible given the old crossover was removed AFTER he supposedly took the conduit their. This is where it’s now at. Obviously the concreter is having none of it and won’t accept any responsibility and the electrician is clearly not either. So what’s the next step? My thought is builders insurer or VCAT. The fact it was not labeled or connected prior to hand over I think is grounds enough. Someone needs to rip up the crossover and find it and I’m not paying for that.