My managing agent has been trying to deal with this with the Strata Company, as to who pays for repairs, but the Strata Company and being absolute deadbeats. The unit is in a block of 10, on the third floor of a three story walkup. The unit was flooded in a recent storm, 3 weeks ago, due to defective guttering that had recently been "repaired" by the Strata. The tenant reported on the Wednesday evening that the guttering was overflowing straight into the unit and that water was halfway up the skirting boards - carpet guy went out on Thursday morning and said the carpets already smelt rotting and couldn't be saved - carpets were removed on the Friday and it took until mid the following week for the concrete subfloor to dry enough to lay new carpets. During this - the Strata managing agency was contacted on the Thursday morning, when we were advised the carpets had to come up, and on Friday they sent someone out to assess. He acknowledged the issue and was supposed to report back to Strata. Managing agent heard no further. When the invoice from the carpet guy came in, she forwarded it to the Strata agent who is now denying all knowledge - claims the works weren't lodged and approved by Body Corporate prior to going ahead (which can take weeks) - and that it's "not their problem". I refunded my tenant a weeks rent for the inconvenience, and am not seeking for this to be reimbursed, but I do believe that Strata is 100% responsible for the carpet payment. Sheesh - I pay them enough a year to cover this sort of thing, as it is. Thoughts? Tenant and managing agent have photographs of the gutter overflowing and the water depth in the unit.