NSW Can tenants perform maintanence tasks?

Discussion in 'Property Management' started by giraffez, 24th Jun, 2020.

Join Australia's most dynamic and respected property investment community
Tags:
  1. giraffez

    giraffez Well-Known Member

    Joined:
    4th Dec, 2015
    Posts:
    595
    Location:
    NSW
    Are there certain things I can request the tenants to do - for example clearing the aircond filter once a year? I have a gutter that seems to get clogged up with dirt over time, can i ask them to clear it once in a while. This is at ground level so I cant seem to find a way to keep the debris out - gutter guard does not work.
     
  2. wylie

    wylie Moderator Staff Member

    Joined:
    18th Jun, 2015
    Posts:
    14,015
    Location:
    Brisbane
    We put in our leases that air-conditioning filters must be cleared monthly. That possibly means they get cleaned ever six months. ;)

    We do spell out that if a maintenance call is required and the problem is caused by dirty filters, the tenant will be paying the invoice. Is that legal? I don't know. But we put it in and hope they clean them anyway.

    Ground level gutter (spoon drain?) that clogs up with debris really is a job that the tenant could do. But if they don't do it, what happens?
     
    Tom Rivera and giraffez like this.
  3. giraffez

    giraffez Well-Known Member

    Joined:
    4th Dec, 2015
    Posts:
    595
    Location:
    NSW
    Are there any documented guidelines on what we can ask the tenants to do?
     
  4. Hayley Cannon

    Hayley Cannon Well-Known Member

    Joined:
    19th Mar, 2020
    Posts:
    134
    Location:
    Sydney
    Air con filters are a tenant responsibility, gutters used to be a tenant responsibility however in more recent times it has come to be accepted that anything above arms reach eg gutters, cutting back larges trees etc will be a landlord responsibility to limit the risk of tenant injury/litigation
     
    giraffez likes this.
  5. giraffez

    giraffez Well-Known Member

    Joined:
    4th Dec, 2015
    Posts:
    595
    Location:
    NSW
    Trees I can understand but gutters that are on the ground and don't require getting a ladder?
     
  6. MB18

    MB18 Well-Known Member

    Joined:
    25th Sep, 2018
    Posts:
    1,408
    Location:
    NT
    My lease specifically says I (a tenant) cannot perform maintenance, it also says that I must keep aircon filters clean.

    I guess it ultimately depends on yours and thier definition of what constitutes maintainance.

    I personally take the line of considering something my responsibility if the job can be done with supermarket brought products and does not requiring any special equipment such as a ladder.

    I've only ended up in disagreement once for not clearing mould from a wooden balcony as it needed water blasting and I didnt have one.
     
    giraffez likes this.
  7. thatbum

    thatbum Well-Known Member

    Joined:
    18th Jun, 2015
    Posts:
    5,850
    Location:
    Perth, WA
    I think most PMs and lessors generally overreach with what they think they can make a tenant legally do.

    Tenants have to keep a place reasonably clean. Lessors are responsible for maintenance. It's as simple as that.

    Even some of the examples in this thread I would say are not quite right in terms of what a tenant is responsible.

    Its obviously fine to ask a tenant whether they are willing to do something above what they might be legally obligated to do, but at least be respectful about it if you are.
     
    giraffez likes this.
  8. jaydee

    jaydee Well-Known Member

    Joined:
    25th Mar, 2016
    Posts:
    921
    Location:
    Perth
    I agree that tenants shouldn't be performing maintenance where there is a risk of legal liability should tenant perform such a task and injure themself, such as being on ladders cleaning gutters etc.

    However, I would like your opinion on two general maintenance practices such as changing light globes or keeping the lawn mowed.

    My expectation is that tenants are responsible for these and if they do not feel capable of doing it themselves they can always get a contractor in.
     
    giraffez likes this.
  9. wylie

    wylie Moderator Staff Member

    Joined:
    18th Jun, 2015
    Posts:
    14,015
    Location:
    Brisbane
    I reckon if I told tenants I'd be around on the first of every month to clean the air-con filters (two minute job) they'd say "thanks, but no thanks... we can do that".
     
    giraffez likes this.
  10. Zepth

    Zepth Well-Known Member

    Joined:
    26th Jun, 2015
    Posts:
    177
    Location:
    Aus
    keeping the lawn mowed is part of keeping the premises reasonably clean isn’t it? Wouldn’t have thought it had anything to do with maintenance.

    light globes are a bit more grey, it’s generally accepted as a tenant responsibility unless access isn’t possible or the globes can’t be changed without an electrician
     
    giraffez likes this.
  11. thatbum

    thatbum Well-Known Member

    Joined:
    18th Jun, 2015
    Posts:
    5,850
    Location:
    Perth, WA
    I understand they are generally industry practice, but there's actually no basis for law in them (in nearly all states anyway). I don't think there has been any cases regard everyday light bulb issues, but I have seen some about lawns.

    Off the top of my head, I suspected the line was that the tenant might be responsible to water the lawns/garden, and raking leaves, but otherwise nothing else in terms of mowing/weeding/pruning.

    It's pretty hard to see how mowing could be defined as a cleanliness issue rather than a maintenance issue.
     
    giraffez likes this.
  12. Hayley Cannon

    Hayley Cannon Well-Known Member

    Joined:
    19th Mar, 2020
    Posts:
    134
    Location:
    Sydney

    Tenants responsibility for both lawn maintenance and light bulbs in NSW.

    If you have a look at the last paragraph under the first heading here it does stipulate this:
    Repairs, maintenance and damage when renting
     
    giraffez likes this.
  13. thatbum

    thatbum Well-Known Member

    Joined:
    18th Jun, 2015
    Posts:
    5,850
    Location:
    Perth, WA
    Yeah see I have no idea what the legal basis for the lawn and garden claim in that info sheet is from. Any ideas? Its not in any legislation.

    In NSW light bulbs are somewhat more arguable as a tenant responsibility since its in the standard agreement, but again there's no actual basis for it in any legislation.
     
  14. Tom Rivera

    Tom Rivera Property Manager Business Member

    Joined:
    1st Jul, 2015
    Posts:
    2,718
    Location:
    South East Queensland
    @giraffez what sort of house has gutters so low that you can easily reach them from ground level?!
     
  15. Marg4000

    Marg4000 Well-Known Member

    Joined:
    18th Jun, 2015
    Posts:
    6,421
    Location:
    Qld
    There are two types of gutters, those attached to the roof, and drainage ones on the ground to direct water flow.
     
  16. Tom Rivera

    Tom Rivera Property Manager Business Member

    Joined:
    1st Jul, 2015
    Posts:
    2,718
    Location:
    South East Queensland
    OH! I've never heard of these being referred to as gutters before.... I'd just call them a drain. Thanks @Marg4000 :D
     
    thatbum and mikey7 like this.
  17. giraffez

    giraffez Well-Known Member

    Joined:
    4th Dec, 2015
    Posts:
    595
    Location:
    NSW
    lol my bad