Heating of 5yr old unit broke down leaving a family with young kids including a premature newborn freezing. Brivis came out and charged a big fee to tell us that they cant fix it and they cant access the heating unit apparently, they have special limits of what they will or wont access Apparently the heating was built badly, against the law, non compliant, with heating ducts everywhere in the roof blocking access to the heating unit in the roof blocking access to fix the unit. The person who installed it tried to tell us that the builder owed him money, so he wouldnt touch it. i think the truth is he knows he installed it against the law. he had to put in a compliance document with his signature, but it does not comply and he can be reported to the plumbers association which would be big trouble for him i was told that if we told the contracter that the ducts are illegal non compliant and he would ahve signed the c ompliant form and we will report him unless he immediately repairs the ducts then he should come out and fix all the ducts very quickly has anyone had any similar experiences. The insurance wont pay as it should be covered still with the builders warrantee but the builder is dead so he wont cover anything The insurance wont pay as they say the company is still registered asec say they cant deregister the company as there isnt any employees waiting to be paid, and there arent any as it was just the builder and his sister and she doesnt care about any of it all what advice can you give re ever getting back costs from insurance or ever getting the contracter to repair his illegal heating work which he would have signed a compliance form about. Thank you and i'm really interested in any advice .