May I ask what is the mortgage broker can do something much better than the banks? If so, why the bank cannot? From friends' opinion, not much difference. Most of my friends would like to talk to the bank directly for the loan. In their opinion, if they got the loan by the bank, they will deal with the bank not a single loan person, even if the person who helped them to set up a loan has gone, they still can talk to the bank. It is a guarantee. But if they did a loan with a broker only but not the bank, they may never find him/her again. They were not sure how to deal with the situation in case something went wrong. For the guarantee reason, most of my friends borrow from the bank directly. My question is whether the broker or his/her company has some guarantee, If so, what kind of guarantee or how they manage it? Please advice.