Hi guys, We've gone through a very well known retailer in having our kitchen bench top installed and the experience has been really disappointing.. wondering what our options are? We were shown in the showroom that the 40mm edges are fabricated from 2 x 20mm slabs laminated together and the joins are barely visible - you have to look real close to see them. We were told the finish of the L-shape would also appear as a lamination type join. We were told that a contractor would come and measure up in a week. Then after the cabinetry has been measured up, the install will be 3 weeks after that. One week passes and there is no communication, I call the store and hear that the contractor is a couple days away. Measure up is done and all is on track again. Nearly 3 weeks pass and no communication. I call the store and nobody can take my calls and I don't get a call back. After calling 3 days in a row I learn we have to come in and sign the contract?!?!? Fabrication of the bench hasn't started because no contract is signed.. Turns out nothing was done with our measure up for 3 weeks. Contract is signed and install is now 3 weeks away. 3 weeks comes close and there is no communication.. I get the number of the contractor and talk to them direct to cut our the retailer. The install is booked in a few days - I'm told for 10am-ish. Install day comes 10am passes, I call at noon and hear we now have an afternoon slot.. that's ok I don't have a full time job Bench arrives and is cut the wrong size, so they have to take away part of the L-shape. The sections they do leave contain a mitred join for the 40mm edges, and the joins are clearly visible. The electrician is now cancelled for the oven/cook top install - no father's day lunch at our house. After yet another setback with the install date they arrive this morning and start the install. The L-shape join is glued together showing a 1mm join. The glue and the stone are different colours and the cut of the new stone is quite rough (chipped). We were specifically told in the shop this join would appear as a lamination type join. The contractor tells me that ceaserstone can be installed with glued joints up to 5mm in width. The install clearly isn't as per the advice from the retailer. I call ceaserstone Australia and learn the joins they have made could be considered acceptable, but depending on what we are told by the retailer and the skill of the stonemason an L-shape join appearing as a lamination join is possible. Caeserston also advise if i'm told that I'll get a lamination join for the edges, I shouldn't get a mitred join. One one hand we are really disappointed with the finish and wouldn't want to put up with this for a long term PPOR.. but we don't want to go through the hassle of having another install. We could put up with this if this house becomes an IP soon which is more likely.. so based on the misleading information, lack of communication and delays (8 week turnaround instead of 4), do you think a hefty discount is reasonable??