Technology & Social Media ArgghhH!!! NBN Woes....

Discussion in 'Living Room' started by Propagate, 30th Jan, 2019.

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  1. Propagate

    Propagate Well-Known Member

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    FINALLY!!!!!

    We have NBN, we got connected at 7pm Saturday night.

    Connection tech was booked for Saturday between 1-5pm, it got to 4:45 and I'd written it off as another no show.

    He called just before 5 to say he was on his way. I still didn't think it would happen as it would be dark before he got to us and I thought he was the one that had to connect the Telstra copper lead in in to the new DPU in the new pit.

    He turned up about 5:30, I met him down the drive at the pit (which is full of water and with all the rain we've had is in the middle of a muddy bog). Straight away he said there was an issue, (nothing would surprise me at this stage I said).

    He explained the fibre techs had already connected in the DPU to the copper and had I switched the NCD on in the house yet to check? I said no as I thought he was here to make the copper connection, so we fired up the NCD in the house and surprise surprise...nothing, as he expected.

    Went back to the pit (working under cover of van headlights), he really struggled as there was no slack in the copper connection so he was trying to do things under about 2 foot of muddy water. He managed to free up some slack and worked out the fibre guys had connected the DPU to the wrong pair on the lead in, he tested the line up at the shed and found the correct pair then re-wired it at the DPU, did another test at the DPU, still an issue, then worked out the fibre guy had put the copper into the wrong port at the DPU too. He sorted all that out then we went back up to the house and fired up the NCD.

    Still nothing!!!

    We went back though the whole history to try and trouble shoot, as in theory everything was set correct. We worked out that NBN still had our DPU set as the original they wanted to patch us in at 400 meters up the road. He had a little app on his phone that showed the GPS of the DPU we were assigned and it showed us way up the street, so back to the pit to get the correct DPU serial number and he called the NBN techs, the re-coded us, still didn't work, turned out they also had the wrong fiber serial number too!! He spent a good while on the phone to NBN techs who re-coded everything from their end while he was here.

    Back up to the house, fired the NCD up and a few minutes later we synced! NBN tech was on the phone the whole time and ran a speed test from their end, 109 down, 44 up. Connection chap said that's as good as we'd get even if the NCD was wired straight into the DPU.

    Really nice chap, he'd been working all day Saturday, was from out of the area (2 hour drive home), and this was now getting on for 7pm Saturday night but he was determined to get us finalized and connected.

    I put the ISP modem on, we were up and running in a minute or two and the wireless connection to the phone is giving me 44 down 18 up. Can test it hard wired yet as the phone point is in the kitchen larder cupboard so I'm stuck until I get some new data points installed.

    So, initial NBN order date was January 7th and connected 15th June, 5 months and a week.

    Got back onto the NBN Civil guy yesterday and sent him some phot's of the pit and drive, they've left a bit of a mess when they installed (can't fully blame them, it was wet, the back fill has compacted and/or washed away since the day the did it) it so they need to come back and fill some pot hole sin the drive, back fill around the pit with soil and fill a couple of super deep tyre tracks their fiber guy left from parking on the soft grass. It's a right mess. I'll give them the chance to get back out and tidy it up before I have an official whinge about it.

    The tech on Saturday did say that the way the pit has been put in and the copper connection made, it wont last more than a few years and will have to be done again!! We had a general chat about the way they whole NBN has been administered, he said when they first announced it all he thought he'd get maybe 4-5 years of work out of it, but since they made it mixed tech and ballsed it all up he reckons he'll see his working life out patching up and rebuilding it.
     
  2. Lizzie

    Lizzie Well-Known Member

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    Yay!

    And, as usual from your stories, the guys that come out to do the work are usually really good chaps. Hard working and determined to get the job done - they simply get mucked up by the backroom stuff too
     
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  3. Scott No Mates

    Scott No Mates Well-Known Member

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    When it fails, request & pay for FTTP.
     
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  4. The Y-man

    The Y-man Moderator Staff Member

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    There you go! There is a silver lining ~ some people get lifetime employment from it :D

    The Y-man
     
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  5. Coota9

    Coota9 Well-Known Member

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    Interesting....NBN is now live in my area and my Optus Cable speeds have gone from max 15 Mbps to now 28 Mbps
     
  6. SatayKing

    SatayKing Well-Known Member

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    It's all about ME!
    I know I do. He he.

    Sorry. Couldn't resist. :oops:
     
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  7. geoffw

    geoffw Moderator Staff Member

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  8. Coota9

    Coota9 Well-Known Member

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    Gone with Optus NBN as I currently have Optus Cable,ordered now and tech due out Tuesday..fingers crossed!!
     
  9. SatayKing

    SatayKing Well-Known Member

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    It's all about ME!
    I look forward to reading about how smoothly the transition goes. :eek:
     
  10. Never giveup

    Never giveup Well-Known Member

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    Anyone using Optus NBN?

    How much are you paying and is it worth it?
     
  11. Scott No Mates

    Scott No Mates Well-Known Member

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    You don't need to look too hard. :rolleyes:
     
  12. Never giveup

    Never giveup Well-Known Member

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    Lol doesn't ansr all the Q's ;)
     
  13. Propagate

    Propagate Well-Known Member

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    Little piece in this mornings news pretty much sums up this thread...

    How did the 'clever country' end up with a $90 billion botched NBN? - Michael West

    Particularly this paragraph:-

    "Because of the way the NBNCo “hands over” its service to the resellers, it is technically not responsible for the customer service experience. The reseller, on the other hand, does not have end-to-end control over the service either. Consequently, customers are so often caught between the promises made and the realities of a fundamentally flawed system of fulfillment and delivery, being shifted between wholesaler and retailer, both shunting responsibility."
     
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  14. Lizzie

    Lizzie Well-Known Member

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    Yep - I was forced onto Skymuster (satellite) for two years ... really expensive, limited data and very ordinary speeds. To up/download documents was a nightmare and often had to be done in the wee hours of the morning.

    Can't believe the freedom now that we're actually connected. Don't care about the speeds, just the fact that one can "do" work without worrying about running out of data
     
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  15. Scott No Mates

    Scott No Mates Well-Known Member

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    What's different between this statement for NBN and the arrangements for your electricity? There is no relationship between the customer and the owner of the 'poles and wires' or with the companies who own/run the generators.
     
  16. Propagate

    Propagate Well-Known Member

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    Who owns the poles and wires? In our area, if we have an outage I can call United Energy and they tell me what the expect it to be resolved, yet we're billed and provided power through Origin. Do United own the poles and wires or are they also another middle-man acting for someone else that owns the poles and wires?

    If United are the equivalent of NBN and iiNet the equivalent of Origin then I should be able to speak to someone at NBN when the there's an issue with the fibre/DPU and not have to wait for Me-iiNET-NBN-iiNet-Me etc etc for months on end just to get someone to acknowledge what the problem is.
     
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  17. Scott No Mates

    Scott No Mates Well-Known Member

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    Macquarie Generation (or other entities) own the power stations, Ausgrid own the distribution. Retailers then do their bit.
     
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  18. Lizzie

    Lizzie Well-Known Member

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    I think what Prop is getting at is that, if there is an issue with distribution, you are able to call and talk to someone at Ausgrid - whereas there is no one at NBN you can talk to, and they don't even have a contact option asides from a complaints email
     
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  19. Simon Hampel

    Simon Hampel Founder Staff Member

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    I'm glad we weren't one of the early suburbs to get NBN - as much as I've been keen to get it for quite a few years now, the horror stories I've heard have made me glad to wait until they get things sorted out a bit better.

    I finally got connected today after pre-ordering through my ISP last month. Fortunately my experience was quite a bit different to others from this thread.

    Received notification from my ISP on Friday 12th July 9:40am that my order was in progress (automatically submitted once available for order thanks to pre-order process).

    Received notification from my ISP on Friday 12th July 1:20pm that NBN have provided a planned installation date of Wednesday 17th July between 1pm and 5pm.

    I received a call from NBN technician at around 11:45am Wed 17th July (today) asking if he could come early.

    Technician arrived on site around 12:15pm, then after replacing badly corroded connections on HFC cables in pit and wall unit, plus replacing the wall socket in the house and testing, he declared the service ready for use a bit before 1:30pm. At this point I was still playing with my router trying to get the settings right swapping over from ADSL.

    I successfully connected at around 2:10pm ... 5 days and 4.5 hours after the original notification. Just slightly better than @Propagate 's experience :oops:

    Speeds are decent – around 89.47Mbps down and 37.31Mbps up according to Speedtest.net

    So I think YMMV does apply here (fortunately!!)

    Will be interesting to see how stable the connection is - the speed is great, but only if you can use it!
     
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  20. euro73

    euro73 Well-Known Member Business Member

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    It’s quite pricey for the upgrades unfortunately . NBN offers a technology choice program where for $330 you can pay for a quote for FTTN or FTTC to be upgraded to FTTP . Its crazy expensive though for short runs. I just got quoted 10.7k for a relatively short run of @300-400 metres from the nearest node. whirlpool forums have threads on this topic ....

    They should have just built this thing properly . The multi technology mix is providing really bad outcomes for more than a few people.
     
    Last edited: 18th Jul, 2019