Technology & Social Media ArgghhH!!! NBN Woes....

Discussion in 'Living Room' started by Propagate, 30th Jan, 2019.

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  1. geoffw

    geoffw Moderator Staff Member

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    For some reason, this made me think of you people.
    Screenshot_20190517-081850.png
     
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  2. Scott No Mates

    Scott No Mates Well-Known Member

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    NBN is a wholesaler, they have a hundred odd customers.

    You don't normally call Ausgrid if you have at issue with your power or State Water Authority if the sewer is blocked, why would this be any different?
     
  3. Propagate

    Propagate Well-Known Member

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    So who is actually responsible for installing the fibre and the pits & DPU's, as that the issue we have (no DPU for our property).
     
  4. Lizzie

    Lizzie Well-Known Member

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    We were forced onto Skymuster (satellite system) for two years - very expensive with limited data and very slow
     
  5. Lizzie

    Lizzie Well-Known Member

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    Not right - if there is a network infrastructure issue ie, we needed to get a guide wire moved - neighbours over the road needed a new pole installed - and in both those instances we dealt direct with Ausgrid, and can talk to them by phone too

    "So who is actually responsible for installing the fibre and the pits & DPU's, as that the issue we have (no DPU for our property)."

    NBN supplies this ^^ as it's an infrastructure issue - not a product supply (such as internet, water, electricity) issue ... but no one seems to be able to contact NBN, including the ISP
     
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  6. Scott No Mates

    Scott No Mates Well-Known Member

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    My contacts would kill me if I passed out their numbers :p
     
  7. SatayKing

    SatayKing Well-Known Member

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    I'm fine with that. Cough 'em up.
     
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  8. geoffw

    geoffw Moderator Staff Member

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    Latency has also been an issue.

    Today, a spacecraft with a payload of 60 satellites was due to be launched but conditions made that impossible. It was from Elon Musk's SpaceX, and the aim is to start a world wide network of high speed satellite internet, with low latency.
     
  9. Dean Collins

    Dean Collins Well-Known Member

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    Yep There are 3 different companies planning to launch/be up and running globally in the next few years.
     
  10. Dean Collins

    Dean Collins Well-Known Member

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    Yep you are right the Transponders can only handle so much combined speed (eg from all users trying to transmit simultaneously) but I'm hoping more/newer satellites that will get better.
     
  11. Propagate

    Propagate Well-Known Member

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    Oooo... I've been escalated to Level 1... I guess that just means someone else to ignore me?


    22 May 2019 10:02AM - by Residential SD
    ----------------SD TASKING----------------
    INC000011759850 - Service Request
    - No update
    - Sending Level 1 Escalation
    Defer for update
    21 May 2019 08:19AM - by Residential SD
    ----------------SD TASKING----------------
    INC000011759850 - Service Request
    - No update yet
    - Requested update
    Defer
    20 May 2019 09:20AM - by Residential SD
    *************NBN HFC TASKING**************
    INC000011759850 - Service Request
    Hi Jessen,
    As you enquired about claiming the remediation work is still not completed.
    We have re-assigned your enquiry to the Held Order Management RSP Service Requests Specialist Team for investigation.
    Please allow 2 business days for an update to be provided.
    ------------------------------------------
    Defer until tommorrow
     
  12. Scott No Mates

    Scott No Mates Well-Known Member

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    Better than the basement. :rolleyes:
     
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  13. Lizzie

    Lizzie Well-Known Member

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    Hey - you might actually get and Australian to talk to ... I did and it was amazing!
     
  14. Scott No Mates

    Scott No Mates Well-Known Member

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    Strewth!!!!! Owdjago?
     
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  15. Propagate

    Propagate Well-Known Member

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    Fair Dinkum? That'd be Bonza.
     
  16. Lizzie

    Lizzie Well-Known Member

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    Nearly fell of my chair!
     
  17. Hodor

    Hodor Well-Known Member

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    To finish my NBN connection in which I had over a dozen tech visits (plus missed appointments). Most techs logged weather issues as the reason for missing an appointment so I started recording weather to prove the techs were not been honest.

    Nothing happened really until loggin issue with ombudsman, I also complained directly to NBN along with ISP and some other organisations, whirlpool has a useful guide, log everything and hassle them. NBN told me to stop calling as i should be dealing with my ISP and their time was too important. I ended up with a specialist NBN tech not just a contractor who would follow through until fixed. Laughable that a multi billion dollar company has no formal fault resolution process and doesn't forward notes to the techs visiting of previous works or tests, I confirmed this multiple times.

    Things escalated when a NBN tech narrowed the fault to 40m of cable on the street but needed a tech qualified to work up ladders - a contractor. Who came, couldn't find the fault and refused to replace the cable even after speaking to NBN on the phone who told him to replace it. Ended up having contractors manager and tech and NBN tech and manager have a meeting on site and organise a cherry picker to come out. Once the faulty cable was replaced everything started working perfectly.
     
  18. Propagate

    Propagate Well-Known Member

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    Yeah, I have already complained to NBN through their complaints link. I got a response that basically said "we don't know anything" these issues are dealt with by our "back end team" that no one can talk to, including NBN.... WTF?

    I've had the date of a remediation completion by 4th June since 6th Feb. I'll wait for 4th June to pass then get onto the Ombudsman if nothing has been done or I can't find anything further out.
     
  19. Hodor

    Hodor Well-Known Member

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    Go the ombudsman now. They are back logged.

    I was told off the record that it makes a big difference in how they prioritise your job and who you get. Ombudsman set a much shorter deadline than that in my case
     
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  20. Propagate

    Propagate Well-Known Member

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    At this stage though @Hodor they haven't actually broken a promise. As much as it sucks, I'm happy to give them fair chance up to the date they set at 4th June.

    What they have done is told me & the ISP that it's fixed and ready to go, when they haven't installed the DPU and can't seem to tell the ISP what it is they have fixed.

    I'll get into the Ombudsman on 5th June if I've had no resolve by then.

    Cheers.