ANZ repayment acc details, anyone?

just got an email from a elderly relative, for some reason their mortgage has fallen into arrears and has asked me to pay for them since they are on a cruise ship near croatia,

ive got their email/sms that says, your acc number 3XXXXXXXX is in arears by $300, and I must pay soon bla blah blah

ok, so how do I pay it??

im prefering to do a bank transfer but I need a BSB and I cant call the bank cos im not a 70s yr old lady

 

First, make sure it is not a scam.

Best go into a branch and ask them if the account number matches the name.

Or. Find out the BSB and do a pay anyone transfer.

 

A lender as far as I know will not send an email of arrears.
If the email from your relative contains an email from the lender I would be extremely suspicious.

 

definitely not a scam, I logged into their anz online banking and the figures do match,

how do I find out the bsb, they dont know as its direct debit, plus they are old

 

sorry, should have been clearer, I have an email from the relative asking me to pay as I assume they dont have phones or internet is stupidbly expensive

btw. im very close to her

 

If you logged on to their online ANZ account the BSB will be displayed there.

 

You cannot find it? Its posted everywhere on the internet banking website. I cannot get past it!
when you are on the online banking, on the home page, you see the account number, it has bsb mentioned alongside

 

No I understood that part. I thought the perhaps forwarded you an email from the lender.
As in, if they are on a cruise then how were they alerted? Im just saying if by email then it doesn't seem legit.

 

thanks guys, trying on the phone to get info without breaching privacy

i can log into their savings account, which the funds come from,

I have a copy of the letter in front of me now

it says due to insuff in your account 1909XXXXXX

we would appreciate if you put $3000 into your account 38XXXXXXX

so which is the account number?

im confused

 

The 1909xx seems to be the savings (offset) account from where the funds used to go to the loan account 38xx.
Both are account numbers. You have to transfer funds to the 38xx account now.
Are the savings and loan accounts both with anz and you can see those on the online banking website?

 

thanks everyone, got it sorted, bsb was obtained by their internet banking,

just was all a bit confusing, ANZ phone staff the first one was useless, the second one was great

a win!

 

1909XXXXX -- this seems to be the savings account or offset account
38XXXXXXX -- i would assume is the loan account.

The lender is asking you to pay the amount in arrears directly to the loan account due to the missed direct debit payment. What some lenders do is, if the repayment is missed, they tend to increase the loan amount by that missed repayment amount, so they are asking you to pay the missed payment amount directly to the loan account to reduce it back to the original loan amount.

 

and I am 3 minutes late ofcouse in replying.. LoL.

 

Pop into a branch and show them the text.

Cheers

Jamie