I've only been in the game for less than 10 years and I've had quite a few spread over two states but I've yet to have a bad property manager. They've all been great. Every time one leaves and I get a new one I brace myself but I'm always surprised at how good they are. Funny thing is the only really bad PM I've had to deal with is the one I'm renting from myself. I hear all these horror stories but it feels like I've dodged a bullet! I've dealt with two agencies this whole time: LJ Hooker in Sunnybank Brisbane and Little Residential in Melbourne. Perhaps in some way I've contributed a little to this - every time one goes out of their way to help me I will send a thank you note and CC higher management. It's a nice boost to their motivation I think. Although it's potentially hindered me in some ways...the two times I've done this they've been promoted out of their jobs shortly after!