I would like to get others thought about if I am asking to much of my PM. The firm is large with many managers and a maintenance devision and i have been getting some maintenance sorted this year. It can take up to a week to get a reply to my emails and sometimes no reply until i call to follow up. I will reply almost instantaneously to an email and it will still take a few days to get a reply. All trades have been organised by them using their preferred tradesmen. There have been multiple occasions where i have approved something, three weeks later i have heard nothing so i talk to the PM and nothing has happened so they contact the trades and get it booked in again. Is it to much to expect that they should no whats happening and follow up without me having to prompt them. I had a roofer attend to do some maintenance on the roof. The report back from the PM to me was that “the roofer couldn’t help”. I had to ask the PM to call them back and find out what “couldn't help” means this took 2 weeks and turned out there were no problems with the roof. I would have expected the PM to ask some more questions before reporting to me. There are a few other similar issues that generally revolve around lack of communication and the PM not asking any follow up questions from tradesmen. I understand they are very busy but at the end of the day there are getting a management fee on the higher end. Is this the general service others get from their PM and i am being picky or should i be looking for a new PM?