We moved out of our home for 6 months while it was being extensively renovated, and rented an apartment nearby. It was a large 3 BR apartment with a huge deck, and we had permission to have our 8kg dog there. When we were moving out, we engaged professional cleaners and carpet cleaners, including paying for flea treatment. We also knew the dog had urinated in a spot near the balcony door, which I'd shampooed up with our Bissell, but we sought out carpet cleaners who specialised in urine stain removal with blacklight and super duper chemicals etc so that it would be returned to as new condition. The carpet cleaner guaranteed we'd get all our bond back. We had already moved out on a Thursday, and the cleaner worked Friday, and carpet cleaning was scheduled for Saturday. The on-site manager agreed to let the cleaner and carpet cleaner in, and so we returned our keys when we moved out on Thursday. We've paid everybody and as far as we know, all goes smoothly, until a few weeks later, we get a letter saying that the landlord is claiming the whole $8,000 bond! (Over a threshold $ per week, they can ask for any bond, and that's what we had paid, which I think was 6 weeks' rent.) The claim was that the carpet in the whole apartment needed to be replaced. I was all 'WTF? Why didn't I hear anything from the carpet cleaner, if he couldn't remove the stain? And why does every room need to be replaced?' So I immediately rang the carpet cleaner, who sounded very confused as to who I was, and why I was asking him about that job - he didn't recognise my name. I explained that I'd paid for the job over the phone, and didn't meet him, and he started going: "Oh my God, oh f**k, I can't believe what's happened!" and sounding very panicky. I eventually established that when 'Julie' (on-site manager) met him at the apartment to let him in, she'd said to him: "Actually, we've changed our mind and we don't actually want the carpets cleaned; we just want you to write a letter saying that you tried to clean them and they were ruined, so that we can claim it on our insurance." And he did. Realising how badly he'd stuffed up, he then wrote a statutory declaration for me, outlining what had actually happened. Then QCAT didn't send us a letter for the hearing, though they did send me a letter for somebody else's hearing. (I hadn't put two and two together that they'd sent the wrong notice and I was missing one - I just sent it back to QCAT but didn't chase our own hearing date, presuming we were still in the queue.) So then QCAT does a hearing in our absence, and awards the landlord our $8,000 bond. So then I had to apply to have the matter re-opened, which was successful, and turned up at the second hearing with my stat dec from the carpet cleaner. To say that the QCAT Member was annoyed would be an understatement. He ordered our $8,000 bond returned. Even then, the landlord - a lawyer, I'm a lawyer but goddamn some are bad - refused to pay. It got to after the 30 days he was given by QCAT to repay us, and now I was looking at having to enforce the debt, because the money had been released to him. So I found out where he worked, and faxed the managing partner of his firm our QCAT order, and said that his employee was in violation, and asking did I really have to get the sheriffs in to get my money? Then it finally got paid. Such an *******.