In Perth, it is heavily legislated and a lot more is done. I have been to many conferences around the country where this has been discussed....
Try Jake www.sharpshooterimaging.com.au
What state are you in? Depending on your contract with the agent, you may need to wait until it expires. When looking for a new agent, don't...
Its worth looking at SGUA.... many claim items are excess free and they not only have malicious damage and accidental damage, but also Deliberate...
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