Another nbn granny flat connection issue

Having problems with nbn for our granny flat and just sent this letter to " developer liason " at nbn is response to their letter saying they couldn't help us ..

Any futher suggestions as to how to proceed ? I note in one of the other threads missing addres ticket . Does this have to be applied for by a telco of can nbn fix this ?

Our GF is street frontage and under 10 m's from where I assume the cable is

Hi xxxx

Thanks for responding .

We're in a corner house at 74 xxxx Ave Turramurra and built a granny flat which was finished back in 2018 . The Granny flats address is 74a xxxx avenue Turramurra and is recognised as a separate address by Ku-ring-gai council . I've attached a letter from council confirming this . They say there is nothing more they can do to register it as a separate Address within " the System " though they note that it is viewable as a separate address through the publicly viewable NSW Government Spatial Viewer SIX maps..


The granny flat is rented out to an unrelated person . At the time we built the granny flat we were told that to get nbn have to get the tenant had to apply and we told the first tenant that . We didn't hear anything back .

A new tenant recently applied for nbn via Optus ( also our provider ) and Optus responded by giving our nbn connection to the tenant in the granny flat . Eventually we got it back and then asked Optus how to get a separate connection for the granny flat were told by Optus that because we currently have a FTTN connection we cant add an additional connection though our existing cable t.

They advised us that because 74 xxx ave isn't recognised as a separate address within nbn they couldn't arrange a new connection . I was told I had to apply for a new development application which is what I did .

I have read the FAQ's on different registered cabling companies and they say that this issue can be fixed by talking to the council and give examples of this happening , but the council have told us they've done all they can and it's up to nbn to register the new address in the nbn system . I'm reluctant to proceed further with a registered cabler as the Granny Flat is in a street frontage position ( as you can see from the plan I originally provided ) and everyone I've talked to say this issue is occurring because 74 a xxx is not registered on the nbn system .


While I'm no expert it is my understanding the cable is already out on the street frontage of the granny flat . The granny flat is apparently in a dead zone for 5 g so the current tenant is unable to get 5G and has requested we arrange as he needs it for his business . Optus have told him that we need to apply for it .

I have read all the information I have been provided with and at this stage I'm uncertain as to how to move forward .

Can you please help and advise how to move forwards ?

Regards .....

 

Most likely it has never been put into the NBN address/location database as you've never applied to NBN to let them know you're building a new dwelling and done the new dwelling steps.

For granny flats it can sometimes be done as an additional service BUT if it has it's own address it should be done as it's own service. You'll need to follow the steps for a new dwelling

Submit and apply | nbn

Cost is around $600 last time I did one.

Preparing to connect | nbn

 

You need to nominate your house address as UNIT 1 ,22 xx St, and the GF address as UNIT 2 , 22 xx St . The NBN won't allow two services at one address, so making it 22 and 22a xx St wont fly with their system no matter how you approach it . This is a workaround that "tricks" their system into allowing 2 connections and is how we get all ours connected .

 

I’d applied for a new new development and they’d responded that they couldn’t help me . My letter above was in response to that .

cheers

cliff

 

cant you just use same nbn as the house, add a wireless modem booster, and get the gf resident to connect to main house and agree on some sort of cost sharing?

 

do you do this at a council level or just within the nbn system . Not keen on having a PPOR house known as unit 1 …

cheers

cliff

 

could , but want to have a seperate connection . ? Possible security issue if GF got hacked

Cheers

Cliff

 

Ended up talking to Aussie Broad Band who said that we do have access to FTTP . Something that Optus said we didn't have access to ....

With FTTP you have the ability to run two seperate connections . Thing to be aware of is that both connections go from the same address , but use different ports . Was told that we need to give specific instruction to the Granny Flat so they inform their ISP which port to connect to . The two connections can be with seperate ISP's

Will let people know once it's working . We're in the position where the Granny flat is street front and close to the connection so hopefully won't be much expense if we need extra cabling.

Cheers

Cliff

 

step by step instructions on how to get an independent NBN service to a secondary dwelling .

 

FTTP can add some cost and need some preplanning. A basic NBN connection is different to FTTP. I am going through this at home. The "free upgrade" isnt quite free....

Each dwelling needs a location inside close to external NBN point. At that point you need power. FTTP boxes run off the existing NBN point with fibe and power is needed for FTTP. This needs to be near the new NBN FTTP box which is around size of A4 paper. This new NBN FTTP box then must connect to ISP modem which could be close. Most ISP modems are rubbish and the signal weak so then you could need either LAN connection to house OR a mesh / high speed Access Point (Ubiquiti Networks u-6LITE Dual Band WiFi 6 Access Point.). It has a 250m min radius and doesnt care if its steel or brick). All more costs....annoyed.

 

We now have FTTP with aussie broad band to our house . With FTTP you can have more than one nbn account at an address . FTTN only allows one connection / address.

That enables us to send a “ pair “ to the granny flat so they can have a seperate connection .

The GF builders had wired the GF and brought a cable to next to our house . The nbn tech was nice enough to thread the cable into our study ( where we have the nbn terminal ) . Now we just have to put a plug on it so we can plug it in .

nbn / isp’s ( or me ) can’t legally attach a plug to the cable as you have to be a licences cabler to do that now .

Once that’s done and plugged in , the GF can connect to nbn . When they contact an isp , they have to specify port 4 at our address .

we’re using an Eero mesh network modem which so far seems fine and seems to replicate our cable network even when the cable network isn’t plugged in …

Outside the main eero base station we have two other stations in the house . A speed test in my music studio ( which has one ) gives the same speed whether the network cable is plugged in or not . IT is curious ….

cheers

cliff

 

Have just been through the process that I provided a cheat sheet for ( above) for a Dual Occ of my own. Logged a job on the NBN Developers Portal for Unit 2 of ABC street on 30/10/23 and received the confirmation of NBN readiness this morning. Called NBN to confirm both dwellings had service and they provided me with 2 x LOCID numbers , which confirms each dwelling has an independent service. All that's left is for tenants to call their RSP and connect. Main dwelling uses its normal address. Secondary dwelling is known as Unit 2 of the same address on the NBN systems.

I have another Dual Occ about to get OC which I have also been submitted via the NBN portal for 2 services , using the exact same steps /process. Due to be connected end of next week. Will confirm when that's happened

 

Have just confirmed house and secondary dwelling for the other Dual Occ I have built in Tamworth is now also ready with 2 independent NBN services.

 

Thanks, I've followed your process so we'll see if I have the same luck

 

In a Strata Triplex development. Does each property have a NBN cable/connection to the pit/verge? Or is it connected to the front property then the other two just use cable in the roof space to connect?

 

Thanks euro73 for sharing your cheat sheet, much appreciated!

I’m about to follow the process you shared but wanted to clarify, should the existing/main dwelling be NBN connected and ready before submitting a New Development Application for the new/secondary dwelling?

As part of the secondary dwelling build, the builder terminated the old aerial NBN connection to the street with the understanding it would be relocated to the new private pole they had installed. As a result, the existing dwelling is now without a NBN connection (although it previously had one).

Thanks in advance!

 

The application for the granny flat should be unaffected. by the status of the main dwelling. Just remember to select "unit" not "secondary dwelling" when you make the application, as per the cheat sheet

Regarding the main dwelling connection, you would need to do a search of the NBN site to see whether that address is still provisioned for a service . Check your address | nbn
A status of "ready to connect" means there is a location ID Number active for that dwelling. If you find the address is not "ready to connect", you need a new application.

 

euro73, followed the steps as per your cheat sheet, and received the following response/queries from Developer Liaison Support with regards to my application.

Wondering if you've encountered this before, and if so if you have any recommendations on how best to reply to ensure the granny flat can be issued its own seperate NBN connection?

Many thanks once again in advance!

1. Can you please confirm if any subdivision coming?
2. Can you please confirm if connection required for Unit 1 is a Granny Flat.

 

Did you upload an electrical conduit lead in plan ?

If so please PM me the STG application # and the plans you uploaded .

if you didnt upload any plans please PM me the STG # anyway ...